Sometimes certain hardware, network or sound system issues may arise at your venue.
Although most problems are external and unavoidable, Waved engineers have identified the most common issues and developed user friendly troubleshooting prompts to guide you to a solution, directly in-app. This allows clients to quickly resolve issues themselves and if not Waved is always there to help fix trickier problems when necessary.
The list below describes each warning and shows what the in-app notifications look like. They also show the associated prompts which will appear to help you find quick solutions and get Waved back online:
The Waved server is unreachable
The Waved server is unreachable
Whoops!
There are issues with our server but we are fixing it ASAP.
We apologise for any inconvenience.
The Waved server has historically only had infrequent or very short down times.
So if you ever see this warning sign, try refreshing the app a few minutes later to see if the issue has been resolved and connection restored.
Device has lost internet connection
Device has lost internet connection
Warning
You seem to have lost internet connection
Possible solutions:
If you are connected to the correct network at your venue, please contact your administrator! Meanwhile you can try accessing Waved via your local network:
If you are not at your venue, please make sure you have a stable internet connection on this device.
The Hub is offline
The Hub is offline
Warning
Waved appears to have lost internet connection.
Possible causes & solutions:
The internet connection at your venue is down.
◦ Check the internet connection at your venue.
This is usually the same network that your music system uses.◦ If your internet is still down, please contact your network administrator!
Waved's main unit (Waved hub) is unplugged.
◦ Locate the Waved Hub and make sure it's connected to power (USB-C cable) and an Ethernet cable (with active orange and green lights).
◦ If it's already connected, disconnect the USB-C cable, wait 10 secs and reconnect.
◦ You can use the info below to locate the Hub at your venue:
Unexpected issues with the Hub
Unexpected issues with the Hub
Warning
Waved may have some unexpected errors
Possible solutions:
Restart Waved
Restart (in-app)
